Director Centralized Operations

St Louis, MO

Category: Operations Job Number: 7377

Job Description


Our client, a division of the world leader in Pest Control and Hygiene services, is a dynamic, high-growth company with over $1.5B in annual revenue that is executing a long-term strategy of organic and acquisitive growth to become the market leader in North America. 



We have an exciting opportunity for a Director of Centralized Operations for North America. Reporting to the VP Operations this leader will lead a team of approximately 3 direct reports (40 total staff) and will be responsible for one P&L as well as developing and optimizing the Central Operations team, driving operational excellence and leading initiatives and programs to improve consistency of process, methods, service levels and results.


  • Lead and develop the Centralized Operations team including personnel, programs, 3rd party relationships and one business operation ($3M P&L)
  • Participate in business planning, policy development, prioritization, and management decisions.
  • Identify process improvements, identify solutions, and present to the executive team.
  • Execute continual process improvements to assure that customer expectations are exceeded.
  • Provide required reports and feedback, on the performance of the Operations department.
  • Ensure compliance with applicable laws and regulations issued by OSHA, EPA, EEO, and other federal, state, and local regulatory agencies.
  • Plan, execute and finalize projects according to the organization’ s strategic plan.
  • Provide leadership towards the development of Operations’ plans and strategies to continually improve efficiency, productivity, safety, quality, customer relationships, and financial success.
  • Develop and direct the management of the lines of business and service offerings to ensure improved efficiency
  • Lead the improvement of safety, quality, business development, and productivity initiatives.
  • Interact with the executives and department heads to ensure operational priorities are aligned with the company’ s direction.
  • Develop and manage the Operations departments’ budget.
  • Improve processes, management methods, and systems to generate higher ROI, revenue, productivity, and efficiency.
  • Be responsible for performance management of direct reports and their team members.
  • Motivate, support, and develop colleagues and team members in operational systems and functions to achieve business and financial objectives.
  • Provide guidance and direction to department managers regarding the continual improvement of operations for which they have ownership.
  • Review and evaluate Operations activities, performance, and results. Initiate action to identify and address factors affecting quality, safety, service, or productivity levels.
  • Make recommendations regarding hires, terminations, promotions, transfers, training and merit increases of direct reports.
  • Maintain open communication with colleagues to improve safety, quality and productivity.
  • Perform other related duties as assigned.


  • Bachelor’ s in a related field. Masters preferred.
  • 10 years success in operations, including 5 years in leadership including P&L.
  • Proven success leading projects, programs, and continuous process improvement at scale.
  • Experience with M&A integration preferred.
  • Success developing and leading distributed teams.
  • Proven influence leadership skills, especially at the leadership level.
  • Significant experience managing regulatory compliance programs and reporting.
  • Enjoys working in a dynamic, high-growth environment.
  • A strong communicator that can relate to audiences at all levels of the organization.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with proven ability to meet deadlines.
  • Extremely proficient with Microsoft Office Suite, Google Suite, or related software.


Our client is an equal opportunity employer and is committed to providing a drug free workplace.


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