Director HR Operations & Total Rewards

Wyomissing, PA 19610

Category: Human Resources Job Number: 7451

Job Description

Our client, a division of the world leader in Pest Control and Hygiene services, is a dynamic, high-growth company with over $1.5B in annual revenue that is executing a long-term strategy of organic and acquisitive growth to become the market leader in North America.  

We have an exciting opportunity for a strong HR Operations and Total Rewards Director. This leader reports to the CHRO North America, is a key member of the HR Leadership Team, and leads all aspects HR Operations including HRIS, benefits, compensation, compliance, payroll, partner management, HR programs, policies, processes, and workflow. If you are a hands-on, results-focused leader that thrives in a dynamic, high-growth environment and enjoys developing exceptional teams, this could be a great opportunity for you.

•     Build organizational capability by hiring, developing and retaining top talent.
•     Contribute to strategy and lead organizational initiatives within your areas of responsibility.
•     Identify and implement quality and efficiency improvements to achieve key business results.
•     Maintain knowledge of emerging trends, assess impact, and incorporate capabilities to improve results.
•     Provide thought leadership and functional expertise to internal/external stakeholders.
•     Provide training and development opportunities and stretch assignments for team members; give honest feedback to aid in the development of talent.
•     Work across the business to ensure the HR operations supports their needs and can scale effectively. 
•     Embody the culture and continue to nurture it in the work that you do. 
•     Assess HR infrastructure and design/implement best practices to enhance and scale. 
•     Measure business process and technology impacts to demonstrate positive business impact. 
•     Continuously evaluate and challenge the status quo to improve HR Operations and Total Rewards functions. 
•     Strategically think and act cross-functionally, with the company' s long-term vision in mind.
•     Lead, inspire, mentor, and develop others (both reports and colleagues), openly sharing your knowledge and expertise and learning from others.

Education & Experience
•     Bachelors’ Degree (advanced degree preferred) in HR management or related disciplines. 
•     Relevant HR certifications preferred.
•     12+ years of progressively responsible experience in HR including Technology management (HRIS, HRIT or HRTMS), Operations management (data, platform, systems), Compensation, Benefits, and M&A integration.
•     7+ years of management experience in a dynamic, medium-to-large organization including influencing senior management and critical stakeholders.  
Commercial Acumen
•     An intelligent, critical thinker with demonstrated success rapidly understanding business context and making sound decisions.
•     A highly credible HR leader that can rapidly build relationships across HR and the business.
•     Have a hunger for understanding the business and a mindset of HR as part of business success.
•     A natural curiosity to learn, a hunger to execute and deliver results, an intuitive understanding of people. 
Leadership & Team Development
•     Demonstrated success building strong relationships across the business and rapidly establishing credibility with key stakeholders both within and outside HR. 
•     Proven ability to deliver strong results critical timelines and competing priorities.
•     Ability to understand the fundamental drivers of the business at an operational level, anticipating change and seeing opportunities to provide increased support to business.
•     Ability to work with others in a collaborative team environment.
•     Demonstrated ability to identify, develop and implement processes improvements.
•     Demonstrated ability to influence at all levels of management through clear, informed and logical discussions/presentations.
•     Demonstrated strong relationship management skills with senior/executive management, peers and colleagues; proven ability to develop creative and collaborative approaches.
•     Demonstrated ability to successfully hire, retain, develop and coach staff via a culture of real-time performance feedback, with ability to build both technical and leadership skills.
•     Demonstrated experience in identification, assessment, and communication of risk within a large and complex environment.
•     Demonstrated experience in motivating others in a team-oriented, collaborative environment.
•     Strong sense of ownership in your performance and its impact on company' s success
•     Critical thinker and problem-solving skills
•     Excellent interpersonal communication skills and flexibility to interact with all levels
•     The ability to thrive in a dynamic environment and pivot when needed.
•     Honest interaction and inherent trust and transparency with everyone.
Broad HR Operations & Leadership Expertise
•     Demonstrated success in an HR Operations leadership role, having elevated the performance of a solid team.
•     Broad HR knowledge including talent development, succession planning, model development, capability building.
•     Has successfully led in a dynamic growing company with a COE model.
•     Demonstrated experience with process, quality and operations improvement.
•     Knowledge of HR processes, policies and legal requirements and an in-depth knowledge US and Canadian employment and HR-related laws and regulations.
•     Experience leading and optimizing Payroll operations, including the insight/foresight to anticipate, diagnose and address risks.
HRIS Expertise
•     Demonstrated success consolidating and optimizing HRIS ecosystems, integrating HRIS platforms with existing technology systems, and rapidly learning new systems to achieve business success. 
•     Strong project management skills including multiple projects in a time-sensitive environment.
•     In-depth knowledge of evaluation, deployment, and management of IT systems, applications, and infrastructure.
•     Experience developing compensation strategies to achieve results in a large, distributed service organization.
Compensation & Benefits Expertise
•     Has successfully led Compensation & Benefits functions with a strong ability to balance quality, efficiency and user satisfaction and experience.
•     Ability to understand business needs and design compensation programs to attract/retain top talent.
•     Success developing and managing benefits programs that are cost-effective and differentiate the company.
•     Experience implementing and optimizing creative benefits stacks to optimize employee effectiveness and loyalty (i.e., education, wellness, etc.)
•     Has successfully evaluated and redesigned 401(k) programs.
•     Success assessing, selecting, building relationships with and managing partners.

Our client is an equal opportunity employer and is committed to providing a drug free workplace.

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