Director of Administration

Charlotte, NC

Job Number: 7348

Job Description


COMPANY DESCRIPTION:

Our client, a division of the world leader in Pest Control and Hygiene services, is a dynamic, high-growth company with over $1.5B in annual revenue that is executing a long-term strategy of organic and acquisitive growth to become the market leader in North America. 

 

POSITION DESCRIPTION:

We have an exciting opportunity for a Director of Administration. The Director of Administration reports to the VP Operations and provides leadership, support, and oversight of administrative and service functions (5 direct reports, 300+ total staff). This leader will manage administrative departments and positions within the organization, such as customer support and field-based administrative professionals. The position will be responsible for handling budgeting concerns and managing workflow between various departments and locations.

 

Responsibilities:
  • Collaborates across the business to identify and deliver the required administrative support operations for the organization.
  • Produce documentation and champion key departmental processes and knowledge resources.
  • Collaborate with management staff to draft and implement an annual administrative budget.
  • Set a clear mission and deploy aligned strategies to improve customer service experience, create engaged customers, improve current processes and facilitate organic growth.
  • Keep ahead of industry’ s developments and apply best practices to areas of improvement.
  • Serve as a member of the organization’ s key administrative decision-making and planning body.
  • Provide performance and career development feedback to the team of direct reports.  Ensure the team is cross-trained and embraces a team-oriented approach to problem solving.
  • Identify, refine, and produce key department performance metrics.
  • Establish and maintain effective professional and consultative relationships at all levels throughout the organization.
  • Define, document and represent system improvements that will benefit department operations.
  • Act as a subject matter expert for operational processes and present to the executive team.
  • Monitor and analyze compliance to standard processes and ensure follow up actions are taken at the District, Region, and Market level.
  • Draft and distribute statistical reports, analyses, and exhibits to company stakeholders and when required, to regulatory and government agencies.
  • Ensure the organization’ s compliance with applicable health, building, zoning, and safety licensing and certification requirements.
  • Attend conferences and training as required.
  • Performs other related duties as assigned.

 

Qualifications:
  • Bachelor’ s in Business or related field or equivalent relevant experience.
  • Thorough understanding of, or ability to quickly learn, the office equipment, recordkeeping systems, management information systems, and related protocols used in the organization.
  • 10 years demonstrated success leading administrative and customer service functions at scale. Call Center experience preferred.
  • Deep knowledge of administrative and service functions, processes, and metrics as well as ability to assess, optimize and document these functions.
  • Highly professional demeanor with excellent verbal and written communication skills.
  • Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
  • Strong leadership and supervisory skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with proven ability to meet deadlines.
  • Extremely proficient with Microsoft Office Suite or related software.

 

Our client is an equal opportunity employer and is committed to providing a drug free workplace.

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