IT Support Desk

New York, NY

Category: IT Job Number: 6683

Our client is a privately held  financial, software, data, and media company headquartered in New York City that delivers business and markets news, data, analysis, and video to the world.

Information Systems provides technical support for all in house IT systems and a pivotal part of this group is our IT Support Desk. The  Team is crucial to the smooth operation of all internal IT systems. IT Support is the backbone, and provide 1st and 2nd line IT support for all of  employees. We strive for excellent customer service while taking a detail oriented approach to addressing customer needs quickly and efficiently.

What' s The Role?

As an IT Desktop Support/Service Desk role, your role will be divided into the following:
  • Service Desk role which will provide remote support to our internal customers
  • Desk Side Support for PC' s that are primarily running a Windows environment

In addition to PC support, you will be supporting other systems including MACs, mobile technology and AV. Support is coordinated via phone, ticketing systems and Instant Message. Full training on the company software and ticketing systems will be offered/provided.

We’ ll Trust You To:
  • Provide global remote technical support
  • Desk side support for any hardware related issues
  • Provide excellent levels of customer service
  • Manage and deliver small projects on time
  • Have the ability to clearly communicate ideas in user-friendly language to non-technical employees
  • Have excellent spoken and written communication skills in English
  • Have proven analytical and problem-solving abilities
  • Have the ability to work effectively in a fast-paced, dynamic, and innovative environment demonstrating high energy with a sense of urgency and decisiveness
  • Have the ability to make decisions during off hours while others may not be in the regional office you are in
  • Show the ability to multitask with a high volume of tasks
  • Experience working within a team environment

You’ ll Need To Have:
  • Experience in providing 1st and 2nd level support within a dynamic, fast-paced business environment
  • Active Directory experience
  • Experience supporting Microsoft Windows operating systems
  • Knowledge of Microsoft Office applications
  • A real passion for technology
  • An understanding of Microsoft Windows operating systems

We’ d Love To See:
  • Mac OSx Experience
  • Knowledge of Cisco telephony
  • Audio Visual support experience
  • Active Directory experience
  • SCCM Experience

Our client  is an equal opportunities employer and values diversity at their company. They  do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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