Operations Manager

Raleigh, NC

Job Number: 7310

Job Description


COMPANY DESCRIPTION:

Our client, a locally owned and operated full-service pest and termite control company serving Raleigh, NC and the surrounding areas since 1993. They provide customized, eco-friendly treatment options that are tough on pests and safe for you, your family, and your pets. 

 

POSITION DESCRIPTION:

We have an exciting opportunity for an Operations Manager in Raleigh NC. This leader is responsible for leading daily operations, developing a strong team of service technicians, achieving financial, service and client satisfaction goals.

 

Responsibilities:
  • Hire, train, lead and develop a team of service technicians.
  • Achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to clients.
  • Monitor and adjust scheduled appointments for efficiencies, field routing, client QC audits, and account management.
  • Manage daily operations of pest control technicians to provide superior customer service
  • Offer direction to staff in all aspects of operations, service, and client care
  • Manage basic financial performance of the operations, including revenue growth and expense control
  • Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
  • Submit weekly, monthly, and yearly reports, as required

 

Qualifications:
  • Bachelor’ s Degree or equivalent combination of experience, education and training
  • At least three to five years in a management role with significant customer service experience
  • Strong attention to detail with exceptional verbal and written communication skills
  • Success in training, mentoring and coaching service professionals
  • Previous experience in a route-oriented, service environment a plus
  • Experience managing budgets and analyzing financial and operational reports
  • Successful background managing in pest control industry a plus
  • Available to travel as well as participate in  a rotating on-call schedule for off-hours and weekends
  • Able to work a flexible schedule, including early mornings and weekend work when needed
  • Ability to obtain and maintain licenses/certificates as required by federal, state and local regulations
  • Must pass pre-employment background screen and drug test
  • Valid driver’ s license/clean driving record

 

Our client is an equal opportunity employer and is committed to providing a drug free workplace.

 

 

 

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