Senior Technical Services Manager

New York, NY

Category: IT Job Number: 6628

COMPANY DESCRIPTION:

Our client has addressed the enormous challenges enterprise marketing operations, has been foundational in developing new categories of marketing technology - Content Marketing Platforms (CMP) and Marketing Resource Management (MRM), and is recognized as the leader in these emerging categories by firms like Forrester, Gartner, and SiriusDecisions. Our client serves over 600 brands and some of the world’ s largest companies use their products to orchestrate their marketing processes and enable the best possible customer experiences.  

 

POSITION DESCRIPTION:

We have a challenging opportunity of an exceptional Senior Technical Services Manager to design and deliver world-class experiences for our client’ s customers. You are the integration expert and architect for integration and custom technical projects that help support the company as the system of record for marketing.   Additionally, Technical Services supports the delivery of product integrations where extra technical expertise in required, and supports customers data and asset migration need. The Sr. Technical Services Manager should have a background in enterprise delivery, coding, scripting and project management, as well as a desire to be customer facing and revenue oriented.

 

Key Responsibilities Include:
  • Discover and propose strategic customer integrations
  • Support of technical projects and requirements at existing customers
  • Support internal development of tools and utilities

 

Responsibilities:
  • Define and create SOWs
  • Security testing and certifications
  • Provide API documentation and answer questions
  • Setup platforms for technical configurations (WordPress, Salesforce etc.)

 

Requirements:
  • Comfortable describing technical requirements and process to senior customer representative
  • Basic ability with at least one programming language, preferably Python or PHP
  • Fluent with REST APIs, JSON, OAuth, & SaaS
  • Able to learn and apply new concepts independently
  • Comfortable organizing and leading client conversations and projects
  • Clear technical presentation skills
  • 8+ yrs experience in a technical client facing roles role
  • 5+ yrs experience with enterprise SaaS
  • 3+ yrs leading implementation projects

 

Nice to Haves:
  • Knowledge and interest in all common social platforms
  • Experience in the contract review process and ability to read/edit a legal document
  • Knowledge of common authentication and security protocols

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