Vice President Service Delivery

State College, PA 16801

Category: Management Job Number: 7048

Job Description


COMPANY DESCRIPTION:

Our client develops technology and services that empower industrial businesses to improve performance, reduce down-time, and optimize operations. Their sensors and software offer real-time, continuous monitoring to give machines a voice, and their services team partners with customers to elevate workers. Employing smarts, grit, and drive at every step, they are committed to continuous innovation to bring the latest technologies to life to make the things we work and live with smarter.

POSITION DESCRIPTION:

The Vice President of Service Delivery is a newly created role required by our client’ s explosive growth as the leader in solutions to optimize American manufacturing. This leader will provide executive-level guidance for all Customer interfacing activities. The role is located in State College PA and will report directly into the Senior Vice President of Operations, serving as the key interface with Service Delivery teams. The VP represents the customer interests and will partner with the Sales, Engineering and Finance teams to install, monitor and service all customer centric products and services.  Your success as the VP of Service Delivery will be measured by your ability to grow and lead your team to deliver timely, high-quality, market-leading solutions.

Responsibilities:
  • Creates and executes strategies to achieve business goals such as increasing revenues removing expenses and developing a skilled motivated satisfied and diverse workforce
  • Oversees the workforce planning for service delivery
  • Responsible for the field assessments, installations and optimization of all hardware
  • Leads the SaaS sensor monitoring activities including the customer service activities for all customers
  • Oversees local dispatch and logistics operations for personnel and hardware
  • Oversee Third party manufacturing of sensors, base stations and other hardware needed in the fulfillment of customer installations
  • Partners closely with Engineering & Innovation team
  • Strategically works with Sales and Finance leaders in forecasting customer activity and resulting resource requirements; identifies and manages resources allocation and needed employee skill sets within the area based on forecasted work levels
  • Responsible for overseeing expense budgets including labor and capital
  • Ensures the financial and operational planning processes are tied to business planning processes
  • Monitors and analyzes all matters that impact the operational performance and takes appropriate action to address any trends
  • Accountable for working with the senior leadership to meet or exceed regional P&L capital and forecasting specifically area controllable elements of the P&L
  • Translates the organization’ s vision, values, and business goals into individual and team goals
  • Manages technical operations metrics cost control initiatives and complex strategy and activity
  • Reviews and submits reports that provide critical data to drive ongoing operational performance improvement
  • Leads the Customer Experience/ employee experience effort
  • Drives customer satisfaction through a laser focus on execution/fulfillment of the work
  • Responsible for both internal and external (contractors) work force resource, performance, and productivity
  • Works closely with business operations (Finance) in executing fleet, facility, and other asset management
  • Leads by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships
  • Partners with Human Resources on selecting and managing the best talent possible
  • Interprets, administers, and implements corporate policies and procedures
  • Strong partnership with functional peers throughout the company
  • Knows the competition and innovates appropriately

Qualifications:
  • Bachelor' s Degree required; MS preferred
  • Minimum 10 years of experience at an executive-level in a complex large size IIoT type organization
  • 10 years of experience must include a mix of operations, service delivery, process improvement and financial/analytical responsibilities including P&L
  • Previous General Manager, VP Operations, AVP, or other similar level experience preferred

If you have a passion for extraordinary technology leadership and embrace the challenge of working at the frontier of what is possible in American industry, then this is the opportunity for you.
  • Opportunity to have an dramatic impact on a growing company, and support American manufacturing
  • Industry leading benefits: 100% paid health insurance, fitness perks, retirement plan with company match, vision, dental and life insurance
  • Competitive base compensation and performance-based bonus program
  • Four weeks of paid vacation, plus holidays
  • Great workplace culture that supports innovation and creativity, as well as autonomy

Our client is an equal opportunity employer and is committed to providing a drug free workplace.

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